Free tool · no account
No-show rate and cost
Your diary. One calendar month. No-shows are not cancellations. This page does not apply a 70% recovery, and it does not send SMS.
Example numbers — 200 scheduled, 16 no-shows, $120 a visit. Replace them with your month.
This month
No-show rate
8%
16 ÷ 200 × 100
No-show cost
$1,920
16 empty hours × $120
$23,040 a year if this month is typical. A quiet month is not a year.
Unfilled cancellations
$600
5 of 8 cancels stayed empty × $120
This is cancelled, not a no-show. Cancel does not sit someone down.
Two piles. Do not mark Cancel because the chair is empty.
How the rate is calculated
- 01Pick one calendar month
Use the same month you will compare later. Not a random week.
- 02Count scheduled visits
Every visit that occupied an hour, including ones that later cancelled or no-showed.
- 03Count no-shows only
People who did not come and did not cancel. Do not put Cancel taps in this count.
- 04Divide, then price the empties
Rate = no-shows ÷ scheduled × 100. Cost = no-shows × what one visit is worth.
no-show rate = no-shows ÷ scheduled × 100 no-show cost = no-shows × visit value Cancellations are not in the rate.
Questions this page answers
How do you calculate a no-show rate?
Pick one calendar month. Count scheduled visits. Count no-shows — people who did not come and did not cancel. Divide no-shows by scheduled, then multiply by 100. Example: 16 no-shows out of 200 scheduled is 8%.
How do you calculate no-show cost?
Multiply the no-show count by what one visit is worth to the clinic. Sixteen empty hours at $120 is $1,920 that month. That is empty-chair money, not a 70% promise.
Are cancellations included in the no-show rate?
No. A cancellation is notice — they tapped Cancel or they called. A no-show is silence after the hour. Mixing them makes a “cancellation rate” out of people who never told you. Unfilled cancels have their own line in this tool.
What is a calendar month here?
The same window Orvexify uses for appointment caps: the calendar month, not a rolling 30 days. Use one month of your diary so the rate can be compared to next month.
Does this calculator assume a 70% reduction?
No. It does not apply a recovery percentage. It does not invent an Orvexify result. You type your diary. You see your rate and your empty-chair cost.
Does Orvexify send SMS?
No. Email reminders run on every plan, including Free, at 24 hours, 2 hours and 30 minutes. WhatsApp on Growth and Pro is coming soon. Confirm and Cancel sit in the mail.
Do I need an account to use this?
No. The calculator runs in the browser. Create an account only if you want the booking page and the reminder sequence.