A Bounced Reminder Is Not a Cancelled Visit
A bounce means the mail never arrived. It is not a Cancel tap, not a no-show, not “they ignored us.” Pending can lie if the address is wrong…
A Reminder Email Is Not a Newsletter
A visit reminder is transactional mail: clinic name, time, timezone, Confirm or Cancel. It is not a promo, not a blog digest, not an unsubsc…
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Cancelled Is Not a Refilled Chair
A Cancel tap frees the hour on the board. It does not sit someone else down. Look while there is still time. A person offers the slot. There…
A Phone Booking Still Needs the Same Reminder Email
The booking link is not the whole diary. If reception took the visit on the phone, that slot still no-shows. Capture an email at the desk. S…
The Time on the Reminder Is the Clinic's Timezone
A patient's phone clock is not the room. Print the clinic timezone on every reminder. One practice, one zone — so 10:00 means 10:00 in the c…