A Bounced Reminder Is Not a Cancelled Visit
A bounce means the mail never arrived. It is not a Cancel tap, not a no-show, not “they ignored us.” Pending can lie if the address is wrong…
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Cancelled Is Not a Refilled Chair
A Cancel tap frees the hour on the board. It does not sit someone else down. Look while there is still time. A person offers the slot. There…
Confirmed Is Not a Patient in the Chair
A Confirm tap is a promise, not attendance. The dashboard is who said they would come — not who walked in. Empty chairs still happen after C…
An Opened Reminder Is Not a Confirmed Appointment
Gmail loading a tiny image is not a patient saying they will sit in the chair. Pending, confirmed, and cancelled are three different facts.…