A No-Show Is Not a Cancellation
Cancellation is notice. They tapped Cancel, or they rang, and you wrote it down before the chair was due. A no-show is silence after the hou…
A Bounced Reminder Is Not a Cancelled Visit
A bounce means the mail never arrived. It is not a Cancel tap, not a no-show, not “they ignored us.” Pending can lie if the address is wrong…
Featured postFeatured postAppointment Scheduling
Cancelled Is Not a Refilled Chair
A Cancel tap frees the hour on the board. It does not sit someone else down. Look while there is still time. A person offers the slot. There…
Once They Confirm or Cancel, Stop Sending the Same Reminder
A reminder sequence that ignores the last tap is three copies of the same ping. Pending still needs Confirm and Cancel. Confirmed needs a sh…